Privacy Policy

Last Revised: May 26, 2025.

Phlow Corp.(“Phlow,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) describes the types of information we may collect from you or that you may provide when you visit, access, and use the website https://www.phlow-usa.com (our “Website”) and in emails, text, and other electronic messages between you and us or our Website, via telephone, and any other electronic communications between you and Phlow. Our Policy also describes our practices for collecting, using, maintaining, protecting, and sharing your personal information, what choices are available to you regarding the use of your data, and how you can correct any inaccuracies in the information.

This Privacy Policy does not apply to information we may receive about you through any other means, including any website or application operated by any third party or any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website.

By accessing or using this Website, you consent to the collection, processing, use, retention, protection, and disclosure of your information by Phlow as described in this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Information that We Collect

We collect several types of information from you, including information that you voluntarily give us via email or through other direct contact from you. We also collect information automatically when you visit our Website.

In the last twelve (12) months, we may have collected and disclosed the following information to third parties that we work, partner, or contract with:

  • Identifiers. Including any information by which you may be personally identified, including without limitation your name, title, postal address, e-mail address, telephone number and email address.
  • Internet or other Electronic Network Activity Information. Including information about your internet connection, your operating system, and browser type, the equipment you use to access our Website, identifiers, interactions with our Website, and information about how and when you access our Website, such as the date and time of your visit, and other session statistics.
  • Communications Information. Including information that you provide during communications and interactions with our Website and us, including information that you provide by filling in forms on our Website. This may also include information you provide when you report a problem with our Website.
  • Geolocation Information. Including country, city, and region information when using our Website (if your device settings permit us to collect this information).

(together, “personal information”).

We collect your personal information:

  • Directly from you when you provide it to us, including by filling in forms on our Website;
  • From records and copies of your correspondence (including email addresses), if you contact us; and
  • Automatically as you navigate through the Website through cookies and other tracking technologies.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information, in aggregated, anonymized, and/or non-personally identifiable form, for any of the lawful bases listed below (except to the extent prohibited by applicable law). We may use your personal information to:

  • To inform you about our specials, new products or services, or update you about changes to this Policy;
  • To present our Website and its content to you including to personalize your experience;
  • To administer, support, improve, and develop our Website;
  • To improve customer service;
  • To comply with legal processes and safety requirements, including to maintain the security of our visitors, employees, and property, respond to court orders, lawsuits, subpoenas, and government requests, as well as to address legal and regulatory compliance purposes;
  • To share with contractors, service providers, and other third parties we use to support our business, who shall be required to maintain such Personal Information in confidence; and
  • In any other way we may describe when you provide the information and with your consent.

Sharing Your Personal Information

Other than as set forth in this Privacy Policy, Phlow will not collect personal information about you when you visit our Website, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

We may disclose personal information when legally compelled to do so, in other words, when we in good faith, believe that the law requires it or for the protection of our legal rights. We may also include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Additionally, third-party vendors may help us administer our Website, communicate with you or others, comply with regulations, or deliver services. We may share your personal information with them in support of any of these goals. However, prior to doing so, we obtain assurances from our vendors that they will safeguard your personal information. There may be other limited instances where we need to share your personal information to respond to your request or inquiry.

Cookies and Other Automatic Data Collection and Tracking Technologies

We may use cookies and other automatic data collection technologies to collect certain information about your equipment and browsing activities (collectively, “Automatic Data”). More information about the cookies and technologies we use, including information concerning purpose, duration, provider, and type, can be found in our Cookie Policy. Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. Cookies can be used for a range of purposes, such as customizing a website for a particular user, improving the user’s website experience, or storing the user’s preferences and login information. When you visit, access, or use our website, we and third-party partners may collect information from you using cookies or similar technologies. For example, we may use cookies and other tracking technologies to deliver and improve the website and to provide certain features. We may also utilize cookies to better understand how you and other visitors use our website, or to enable certain security features. Our third-party partners, such as analytics and advertising partners, may also use these technologies to collect information about your online activities over time and across different services, including to provide targeted advertising.

We use the following types of cookies:

  • Essential Cookies. These cookies are necessary for our Website’s functionality. They cannot be turned off. If you block all cookies, including essential cookies, our Website may not function properly.
  • Performance and Functionality Cookies. These cookies are used to enhance the performance and functionality of our Website. Without these cookies, certain functionality (like videos) may not work.
  • Analytics and Customization Cookies. These cookies help us understand how Website visitors use our Website, allow us to customize our Website for you, and help us understand how our Website is being used and how effective our marketing campaigns are. You can opt out of these cookies without affecting your use of the Website.
  • Advertising Cookies. These cookies are used to make advertising messages more relevant to you. You can opt out of these cookies without affecting your use of the Website.
  • Social Media Cookies. These cookies are used to enable you to share information from our Website through third-party social network websites such as LinkedIn. These cookies may also be used for advertising purposes to make advertising messages more relevant to you.
  • Unclassified Cookies. We also use cookies that have not yet been categorized, but are working to classify these cookies with the help of the third-party providers.

You may use your browser settings to block or manage cookie settings. If you enable a do not track (DNT) signal or otherwise configure your browser to prevent the collection of certain cookies, you may not be able to utilize all of the functionality on our website. Please refer to our Cookie Policy for more information about the cookies we use.

Your Access to and Control Over Information

To process your personal information, we rely upon your consent, contract performance, our legitimate business interest, or applicable law. You may object or restrict our processing of your personal information. You may withdraw any prior consent you may have given to process your personal information at any time. You may also refuse to provide any personal information we request. However, refusal to provide certain personal information may limit your access to information or use of the Website.

In any such case of your withdrawal of consent, you acknowledge that there may be a delay before we fully implement your request and you may therefore still be contacted by us for a period of time thereafter. Notwithstanding your withdrawal of consent, Phlow may subsequently contact you for other purposes that are unrelated to marketing and/or selling, including without limitation legal or regulatory purposes. Please be aware that applicable laws, statutes, rules and/or regulations may require or permit the collection, processing, retention, use and disclosure of your personal information without your consent. Notwithstanding the foregoing, pursuant to applicable laws, statutes, rules and/or regulations or other reasons, there may be circumstances in which you may not withdraw your consent to the collection, processing, use, retention and disclosure of your personal information.

Users from Virginia and other United States Users
For users residing in Colorado, Connecticut, Montana, Virginia, Tennessee, Texas, or Utah, and in other such states not explicitly listed, state law grants you additional rights with regard to your personal information under applicable law. You or your legally designated representative may submit a request to exercise your personal information rights by contacting us at [email protected].

Subject to applicable law, you may have certain rights with regard to your personal information. To learn more about the personal information we collect about you or the rights you may have, please contact us at the contact information below. These rights may include the right to (1) access or rectify your personal information or request its deletion, (2) request a restriction on the processing or opt out of certain processing of your personal information, (3) object to the processing of your personal information (4) request a portable form of your personal information, or (5) exercise other rights with respect to your personal information.

You can contact us at [email protected] or as described below. We may limit our response to your exercise of the above rights as permitted under applicable law. If we deny your request, you may have a right to lodge an appeal with us under applicable law. When we respond to your request, we will inform you of your rights to appeal and how to make any such appeal.

While we strongly encourage you to first raise any questions or concerns about your personal information directly with us, you may have a right to lodge a complaint with the relevant supervisory authority.

Notice of Privacy Rights for California Residents
Except where expressly noted, the subsections below apply only to “personal information” about California residents, as that term is defined in the California Consumer Privacy Act (“CCPA”), and as supplemented in the Privacy Policy as described above. California residents who wish to exercise the rights described here with respect to their personal information may contact us at [email protected] or +1 (804) 207-4893.

California residents may request and obtain information about the personal information that Phlow has shared with third parties for such third parties’ direct marketing purposes within the prior calendar year (as defined by California Civil Code § 1798.83, commonly known as California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which Phlow shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to [email protected] with the words “California Shine the Light Privacy Request” in the subject line as well as in the body of your message.

Request to delete
You can ask for us to delete your personal information, which we will do subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Request to know
Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal information that we collected in the last twelve months;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.

Right to Limit Sensitive Personal Information Use
You may request that we limit our use of sensitive information (e.g. information relating to your government ID or geolocation) to specifically permitted purposes.

Right to Opt-Out
You can request that we stop processing your personal information, including any sharing of your personal information. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible.

Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have information. Depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use the personal information in your request to verify your identity or authority to make the request. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

To exercise these rights, you can contact us by email at [email protected] or by referring to the contact details at the bottom of this Policy. If you have a complaint about how we handle your data, we would like to hear from you.

International Users

If you are an individual in the European Economic Area (EAA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use on the Website, and how you use them. This means we collect and use your information only where:

  • We need it to provide services through the Website, including the operation of the Website, support and personalized features, and to protect the safety and security of our web services;
  • It satisfies a legitimate interest (which is not overridden by EU data protection interests), such as for research and development, to market and promote our Website and services, and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

Individuals under EU and UK laws have certain rights to their personal information including:

a. The right to be informed about our collection and use of your personal information. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b. The right to access the personal information we hold about you.
c. The right to have your personal information rectified if any of your personal information that we hold is inaccurate or incomplete.
d. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal information that we have.
e. The right to restrict (i.e. prevent) the processing of your personal information.
f. The right to object to us using your personal information for a particular purpose or purposes.
g. The right to data portability. This means that, if you have provided personal information to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal information to re-use with another service or business in many cases.
h. Rights relating to automated decision-making and profiling. We do not use your personal information in this way.

For more information about our use of your personal information or exercising your rights as outlined above, please contact us at [email protected].

If you are not a resident in the EU or UK, your country may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all reasonable measures to protect your personal information in accordance with this Policy and applicable law of your country of residence.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of your country of residence. If you wish to be informed about what personal information we hold and want it removed from our systems, please contact us at [email protected].

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Security and Protection of Personal Information

We take precautions to protect your personal information. When you submit sensitive information via the Website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

We use industry standard and commercially reasonable administrative, physical, and technical safeguards to protect your personal information, including encryption to protect sensitive information transmitted online. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Data Retention

Phlow stores your personal information on its servers, and on the servers of the cloud-based database management services Phlow engages, which are located in the United States. We will retain your personal information for as long as necessary to fulfill the purposes for which it is collected, including for the purposes of satisfying any legal, accounting, any legitimate administrative or operational purposes, your requirements, or reporting requirements. When it is no longer necessary to retain your personal information, it will be securely deleted. For more information about how long your personal information is stored, and for more information on your rights for erasure or portability, please contact us at [email protected].

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

Contact Us

If you have any questions or comments about this Policy, or would like to exercise any rights with regard to your personal information, you may contact us at:

Phlow Corporation
424 Hull St., Suite 400
Richmond, VA 23224
[email protected]
+1 (804) 207-4893